The second-hand marketplace Users Share Anger About Size Updates
Members of the platform have expressed outrage after an update resulted in products showing incorrect sizing.
This online marketplace has altered its sizing categories for female and kids' apparel but did not contact all users about the change.
Digital Channels Response
Countless users and merchants are posting online stating that platform listings now display a modified sizing category versus the original listing because of the remapping.
The platform stated the revised method more closely matches similar services.
It has advised users to review their products and manually change the size when needed, resulting in member annoyance.
Sizing System Updates
Earlier, the sizes had both one number and one letter, such as S/8 or M/10.
The new system has a letter and a range for example S/UK 8-10.
With some products, the sizing has been recategorised - for example a size L was formerly size 12 but is now a UK 16-18.
Shopper Accounts
Frankie Bridger, who creates plus-size fashion videos, stated the update "complicates both purchasing and selling".
"Rarely do manufacturers list XL as sizes 20-22," as the platform currently indicates.
Stephanie Gallen, located in Scotland, stated items she posted featuring size 14 markings were appearing on the platform as larger sizing 20-22.
"If buyers measuring 20-22 acquire them they're going to be very disappointed," she stated.
Necessary Adjustments
Charlotte Lunn, located in England, explained she became annoyed due to the update requiring manual adjustment the sizing for "all her products".
"Personally, this is quite irritating, since I have chronic health issues and platform income has been essential after experiencing income reduction," she said.
Platform Context
The app has more than 100 million shoppers, including 18 million in the UK.
It has emerged as a preferred choice versus similar marketplaces including eBay and Depop.
This isn't the first time where an unanticipated change within the service has received backlash: last year, Vinted reversed a change regarding delivery choices following member complaints.
